Rapport is established by matching & mirroring

The major elements of rapport:

• Mirroring

• Matching
Physiology (55%) Posture, Gesture, Facial expression & blinking • Breathing

Tonality (38%) Voice, Tone (pitch), Tempo (speed), Timbre (quality), Volume (loudness)

Words (7%) Predicates, Key words, Common experiences & associations, Content chunks