Rapport is established by matching & mirroring
The major elements of rapport:
• Mirroring
• Matching
Physiology (55%) Posture, Gesture, Facial expression & blinking • Breathing
Tonality (38%) Voice, Tone (pitch), Tempo (speed), Timbre (quality), Volume (loudness)
Words (7%) Predicates, Key words, Common experiences & associations, Content chunks